Refund policy




Important! We do not make changes. If you want to exchange an item for another, you must make a return and then a purchase.



If the garment does not convince you, there is no problem, you have 30 days from the date of preparation to return an item.



To proceed with a return visit with your order number and the email used for the purchase.

- Follow the steps indicated to make the return.

- With the steps carried out, the return will be awaiting the approval that will be made in the following 48/72 hours.*

- Once approved you will receive an email with the instructions to make the shipment.

- As soon as the package arrives at our facilities, we will verify its content, and if it is correct, we will make the refund as soon as possible.


The shipping costs are borne by the customer and you can use the means you want to send us the package.

In the event that the return is due to an error on our part, or a factory defect, we will take care of managing the collection of the item.

No freight collect return will be accepted unless it has previously been accepted by our customer service.


*Saturdays, Sundays and holidays are excluded from the return periods. National, regional and local holidays are respected, where our warehouse & logistics center is located.

*During sales or promotional periods, returns may be delayed.

*Eventual delays in the return could be due to various reasons, unforeseen circumstances and force majeure.



If you no longer have the original packaging, you can return your order in any other, as long as it is well sealed to prevent the items from being lost.



The return will be made once we receive the items at our facilities and verify the content. You will receive the refund in the original form of payment used for the purchase. The refund will take 10 business days to be reflected in your account, although it may take up to 30 days depending on your bank.